If anyone knows a way to upload them on this site, or if HP wants a copy of the folder to put on their website for firmware please let me know. Use the HP recovery process to install the original drivers and software that came with your computer. Intel Matrix Storage Manager driver Version: Resetting the power on computers running Windows 7 Under certain conditions the drive might lose communication with Windows, even after restarting Windows. For those who have called to get their drive replaced. For more information and support, go to Issues with Apps in Windows Replacing the side panel.

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This drive has a swoop design on the faceplate, devicr at the left of the general status LED 1 and ending in the upper right corner. Asia Pacific and Oceania.

HP DVD Writer Drives – DVD Series Internal and External Drive Identification | HP® Customer Support

Click FileExporttype a filename that is easy for you to remember, and click Save. If it was isolated The folks in the Canadian Support Center are great! If the drive name appearsthe drive is recognized by the BIOS and should also be recognized by Windows. A copy of the registry has been saved for back-up purposes to the Documents folder.


I’m out of warranty as well. Would you use this site again?: Contact Email us Tell us what you think. The LED 1 is in the left half of the wrjter.

HP PCs – CD/DVD Drive Is Not Detected (Windows 7)

In Windows, search for and open Device Manager. This drive is dark slate blue with a silvery tray door.

Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive.

If the drive test fails, the drive needs to be replaced or the computer needs to be serviced. If you are using a notebook computer running Ddvd 7 Turn off the computer and wait five seconds.

HP Desktop PCs – Identifying the CD or DVD Drive Name for Firmware Updates

Turn on the computer and wait for Windows to start. The Virtual Agent is currently unavailable. Do the following depending on what is shown in the Device Status section:.

Look around the internet with all the problems. If anyone knows a way to upload them on this site, or if HP wants a copy of the folder to put on their website for firmware please let me know. I have the same problem!

Reset the computer power Under certain conditions the drive might lose communication with Windows even after restarting Windows, which can cause problems with CD or DVD detection. This product contains components that can be damaged by electrostatic discharge ESD.


HP MyDrive can be accessed via one of the three methods listed below depending on the version installed:. The second unit worked great after I did a full system recovery.

The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

If a drive name is shown with an alert icon the drive icon is marked with an alert symbol,double-click the drive name to find more information. Firmware upgrades are available for some, but not all DVD Writers. If you are prompted for an Administrator password write confirmation, type the password or provide confirmation.

Direct Download Success Stats: Firewall Filter Driver Version: But an amazing thing happenend — it was the last day of my warranty and this person is apparently well-compensated for selling an extended warranty.

I have requested the Toshiba-Samsung drive — but we’ll see what they send to me.